FAQ

Welcome

Thanks for checking out acd|wsh! Please check out our store policies and note processing times before ordering, any questions just ask!

Payment

Payment accepted through bigcartel / Stripe direct check out, which includes gift cards and credit cards. Sorry, but at this time we do not accept PayPal.

==CANCELLATION POLICY==
All orders are custom made and parts are ordered to start your order almost as soon as your order is placed, please keep this in mind and take care to note shipping times and available variations when placing an order. 

Shipping

==EXPEDITED ORDERS ARE AVAILABLE FOR MOST ITEMS==


If it is not an option on an item you are interested in, please message us for information and pricing. Expedited orders usually are processed and shipped within 1-2 weeks. Some orders may take up to 4 weeks to ship depending on available stock.

Domestic shipping via USPS with tracking, international orders for individual orders through USPS and international carriers.


Typically orders sent via USPS will arrive in 3-5 business days after you receive the shipping notification. International orders can take anywhere from 1-4 weeks to arrive after shipping, it completely depends on your location.

Refunds and Exchanges

All items are CUSTOM MADE for you. All items are shipped insured. Please do not hesitate to message us in the case of a defective item, we're proud of our store's rating and want to maintain 5 stars and a positive customer experience! We want you to be happy and find an acceptable solution to any problems. Refunds for damaged or defective items can be offered within 15 days, please message us to work out any problems and please provide your order number, a picture of the damaged or defective goods and if damaged in transit a copy of the USPS insurance claim.

==APPEARANCE==
All items are custom made, individual and WILL APPEAR DIFFERENT from image. Although the item will be substantially the same the following may appear different: Wood grain & color on watches and sunglasses, wood color on watches and sunglasses, dye color on shoes, small changes in shape etc. The wood color and grain can vary drastically from one product to the next and NO REFUNDS will be given for small differences in color or grain. We do not provide return slips and return postage is the responsibility of the buyer. Original postage will not be refunded and accepting a return is at the sole discretion of us with the above in mind. Please keep this in mind when ordering!

==WATCH POLICY==
Watches are each custom made for you and should be in good working condition upon arrival. If they were damaged in transit or fail when you receive the watch we will be more than happy to work with you to find an acceptable solution to any issues.

==WATER DAMAGE TO WATCHES==
All wood watches are WATER RESISTANT, some more than others, however that does not mean they are WATER PROOF. You can do the dishes, wash your hands, sing in the rain, etc. but they are NOT for swimming, snorkeling, diving, spelunking, submersion magic tricks, etc. NO REFUNDS WILL BE ISSUED IN THE CASE OF WATER DAMAGE since we can not tell if you merely ran it under the sink or explored the depths of the Marianas Trench.

Additional Policies and FAQs

WE TAKE WHOLESALE ORDERS - Big discounts for orders of 5+ pieces. Please ask for a catalog!

Any questions, please ask us hi@acdwsh.com ! We will try our best to get back to you within 24 hours

Seller Information

Located in and inspired by Asbury Park, located on the beautiful New Jersey coast.

acd|wsh
658 Cookman Ave
Suite 8
Asbury Park, NJ 07712
USA


www.acdwsh.com